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Transportation Support Associate - OmniRIde

OmniRide, a public transportation agency located in Prince William County, Virginia, is seeking a professional to fill the position of Transportation Support Associate

The Transportation Support Associate performs intermediate manual work providing customer service, receiving, investigating, escalating, and resolving customer complaints, scheduling and cancelling trips, scheduling off route and paratransit trips, providing information to the public, performing data entry, maintaining records and files, and related work as apparent or assigned. This position works 8:30am-5:00pm Thursday through Monday. Workdays may vary slightly during the training period. 

Applicants must have the ability to communicate effectively in oral and written form, including composing and preparing correspondence, dealing courteously and effectively with the public, and working collaboratively with other departments. They must be detail oriented and be able to manage multiple tasks.  Applicants must also demonstrate the ability to analyze support issues and to utilize problem solving/analysis to resolve and/or escalate these issues in a timely manner, along with the ability to read maps and have a knowledge of local street geography.

High school diploma or equivalent and minimal experience in customer service, call centers, or equivalent combination of education and experience is required.

Starting salary range is $49,247.91 - $64,022.28 depending on experience, plus attractive benefits. 

Employment subject to background check and fingerprinting. PRTC is a drug-free workplace. EOE.

A resume and cover letter are required. Applicants must apply at: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b11579ee-22ab-4ba6-ba89-2eb8bd0b5634&ccId=19000101_000001&lang=en_US