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Passenger Rights

OmniRide's Reasonable Accommodation Policy

OmniRide is committed to a policy of non-discrimination in the conduct of its business and to making reasonable accommodations when necessary to deliver equitable and accessible transportation services. OmniRide will strive to provide Reasonable Accommodations to its policies, practices or procedures when necessary to avoid discrimination on the basis of disability.

OmniRide's Director of Operations and Operations Planning is responsible for carrying out the agency's commitment to this policy. Reasonable Accommodations staff is responsible for the day-to-day operations of this policy and will receive and investigate requests for Reasonable Accommodations and complaints that come through the complaint process. However, all OmniRide directors, managers, supervisors, and employees share in the responsibility for successfully implementing this policy.

Filing a Complaint with OmniRide

Any individual, group of individuals, or entity that believes they have been subjected to discrimination on the basis of disability and the related statutes may file a complaint with OmniRide. Here are the complaint procedures and complaint form. Complaints may be reported by:

  • Emailing the completed form to
  • Faxing the completed form to the ADA/Reasonable Accommodations Coordinator at 703-583-1377.
  • Calling OmniRide's ADA/Reasonable Accommodations Coordinator at 703-580-6162 or via Virginia Relay Center, TDD, call 711.
  • Sending or delivering a letter in person to the address below.

All complaints should include contact information. For more information on OmniRide's non-discrimination obligations or to file a complaint, please contact:

ADA/Reasonable Accommodations Coordinator
Potomac and Rappahannock Transportation Commission
14700 Potomac Mills Road
Woodbridge, VA 22192
Virginia Relay Center - TDD, call 711

OmniRide's Title VI Policy

OmniRide is committed to a policy of non-discrimination. You can review the policy and complaint procedure on the Title VI page.