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Accessibility

Wheelchair Accessibility

All OmniRide buses are wheelchair-accessible. Passengers in wheelchairs may board buses at any bus stop; however we recommend calling the Customer Service Office in advance at (703) 730-6664, as each bus can accommodate a maximum of two wheelchairs at a time.

Passengers on OmniRide Local buses also may call in advance to arrange off-route service at locations up to ¾ mile from the standard route.

Priority Seating

To accommodate the special needs of mobility-impaired passengers, "Priority Seating" has been designated on every bus. OmniRide's Priority Seating Policy is as follows:

  • The first row of seats on all buses is designated for passengers with disabilities and for elderly customers.
  • Priority Seating is intended to serve persons who are permanently or temporarily disabled. As proof of eligibility, these passengers may be certified by a physician and then issued a "Priority Seating Permit" by OmniRide. Permit holders have seating preference over non-permit holders.
  • Passengers who do not hold a permit and are occupying a seat in the Priority Seating area may be asked by the bus operator to either move to another seat or stand so that a boarding permit holder may be seated.
  • Passengers entitled to Priority Seating may choose to sit or stand in any passenger location.

For your convenience, Priority Seating Permits are available for those with long-term, temporary or permanent mobility impairment. To apply for a permit, call Customer Service at (703) 730-6664, or via Virginia Relay Center - TDD, call 711 or send an email to Omni@OmniRide.com. The application may also be downloaded online.

Hearing Impaired

Hearing impaired individuals may contact OmniRide through the Virginia Relay Center - TDD at 711.

Access to Regional Transportation

People with disabilities have access to a variety of transportation options throughout the Washington metropolitan area. Here’s a comprehensive directory of the regional transit services.

OmniRide's Reasonable Modification Policy

OmniRide is committed to a policy of non-discrimination in the conduct of its business and to making reasonable modifications when necessary to deliver equitable and accessible transportation services. OmniRide will strive to provide Reasonable Modifications to its policies, practices or procedures when necessary to avoid discrimination on the basis of disability. Other ADA Accessible formats available upon request.

OmniRide’s Director of Operations and Operations Planning is responsible for carrying out the agency’s commitment to this policy. Reasonable Modifications staff is responsible for the day-to-day operations of this policy, and will receive and investigate requests for Reasonable Modifications and complaints that come through the complaint process. However, all OmniRide directors, managers, supervisors, and employees share in the responsibility for successfully implementing this policy.

Filing a Complaint with OmniRide

Any individual, group of individuals, or entity that believes they have been subjected to discrimination on the basis of disability and the related statutes may file a complaint with OmniRide. Here are the complaint procedures and complaint form. Complaints may be reported by:

  • Emailing the completed form to PPalistrant@OmniRide.com
  • Faxing the completed form to the ADA/Reasonable Accommodations Coordinator at 703-583-1377.
  • Calling OmniRide’s ADA/Reasonable Accommodations Coordinator at 703-580-6162 or via Virginia Relay Center, TDD, call 711.
  • Sending or delivering a letter in person to the address below.

All complaints should include contact information. For more information on OmniRide’s non-discrimination obligations or to file a complaint, please contact:

ADA/Reasonable Accommodations Coordinator
Potomac and Rappahannock Transportation Commission
14700 Potomac Mills Road
Woodbridge, VA 22192

PPalistrant@OmniRide.com
703-580-6162

Virginia Relay Center - TDD, call 711